If you don't know something, be honest about it, then take action to understand it next time.
If you make a decision and you feel it is the "right" decision - defend it!
If you mess up, fess up. Keep communication open about mistakes you make and next time approach the situation differently.
The idea originated from a personal need to find reliable help when emergency situations arose within my agency.
My team and I can help with multiple website platforms and most hosting providers.
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